FAQs

Frequently Asked Questions

Orders & Products

Q: Are Olivia Harvey bags really limited edition?
Yes, absolutely. We work with rescued off‑cuts and end‑of‑roll fabrics. When a colourway is gone, it’s gone. We don't import our goods and sell fast fashion, everything is hand cut and put together by our skilled team in Somerset. 

Q: Will you restock a sold‑out bag?
Usually not. Because our materials are finite, the same design in the same fabric rarely returns. Your best bet is to join our mailing list for early‑access drops. Occasionally we will be able to restock bags in the same fabric, depending on our stock levels of that particular material - the bag design will remain, but the fabrics and materials will constantly be changing. 

Q: Where are your bags made?
Every bag is cut, stitched, and finished in our  Somerset workshop.

Payments

Q: Which payment methods do you accept?
All major debit/credit cards plus any secure alternatives shown at checkout. All prices are in GBP and include UK VAT.

Shipping

Q: How much is delivery?

  • Standard (2‑4 working days): £3.99

  • Next‑Day (order before 2 pm, Monday - Thursday): £6.75

You’ll choose your option at checkout.

Q: When will my order ship?
We dispatch within 1‑3 working days. You’ll receive a shipping confirmation email with tracking once it’s on the way.

Q: Do you ship internationally?
Not yet, but we’re working on it. Join the newsletter to hear when we open global shipping.

Returns & Refunds

Q: Can I return my bag?
Absolutely. You have 14 days from delivery to request a return, provided the bag is unused and in original condition. Email us with your order number to start the process. Return postage is currently the customer’s responsibility.

Q: How long do refunds take?
Once we receive and inspect your return, we’ll issue the refund to your original payment method within 5‑7 working days. Shipping fees are non‑refundable unless the item is faulty.

Q: What if my bag arrives damaged?
Contact us within 48 hours of delivery with photos and your order number. We’ll put things right as quickly as possible.

Care & Materials

Q: How do I look after my Olivia Harvey bag?
Spot‑clean with a damp cloth and mild soap. Avoid machine washing or soaking. If you're unsure just pop us over an email and we will be glad to advise. 

Q: Are your materials sustainable?
Yes. We use rescued fabrics, off‑cuts, and end‑of‑rolls, plus hardware chosen for longevity. Small batches keep waste to a minimum.

Contact

Still need help? Drop us a line at hello@olivia-harvey.co.uk or DM us on Instagram, Facebook or TikTok and we’ll get back to you as soon as we can.

Last updated: 24 April 2025